Gas Supply Switched Under Her Nose!

It's that time of year when everyone starts to expect bigger heating bills, but one student from Canterbury was in for a shock when her gas supply was switched without her knowledge, and she was asked to pay a hefty £150 just to open a direct debit!


Kristy Brooker, 20, of Long Meadow Way, was quite shocked when she received a letter from Spark Energy welcoming her as a new customer.  Neither her, or her housemates had been informed of the switch from Southern Electric.

The change was initiated after Margaret Harris, the landlady, had Your Move take over management of the property.

After informing her landlady, Ms. Brooker called Southern Electric, where Michael Royston told her: "The tenant has the choice of energy supplier; unless the switch was agreed to beforehand by both the landlady and the tenant, then what is happening here is illegal."

Ms. Brooker said: "I just feel so angry to be honest, I feel as I've been tricked, I've been switched to a poor energy supplier without actually wanting to, it's really not good."

This does not seem to be the only case of the silent switch by Spark Energy. To see customer reviews of Spark Energy by moneysupermarket.com, click here.